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| Hosting
Answers |
Pre-Sales
Hosting Questions
- Is
there a minimum time contract/commitment?
Not at all. You can pay monthly,
quarterly, or yearly. You can also
cancel at any time.
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- How soon will
my account be set up and ready for
use?
Account orders are placed in a queue
and are processed in the order in
which they are received. Your site
can be uploaded to our servers immediately
and your domain name will be accessible
within 24-48 hours the domain name
server change to our server DNS.
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- Do I have
access to update my site 24 hours
a day?
Absolutely. Whether you're a day
person or a night owl, your site
is available for you to update.
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- How
to Change Hosting Providers with
NO
Downtime?
Click
Here and you learn how to change
hosting providers with NO
Downtime for your web site.
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- Do you offer
a money back guarantee?
Yes. If for any reason during the
first 30 days as a Small-Business-Web-Hosting-Services.com customer,
you are not completely satisfied
with any of our services, we will
cancel your account and refund your
money for that month's service.
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- I see some
hosts offering "unlimited bandwidth".
Why don't you offer this?
Technically speaking, there is no
such thing as "unlimited bandwidth."
Someone has to pay for the traffic
somewhere - and if you check the
fine print of some service agreements
from companies who claim to offer
unlimited bandwidth, you'll probably
find that they do charge for traffic
over a certain amount. We dispense
with the fine print.
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- Do you host
Adult sites, warez sites or sites
containing illegal material?
No. Please see our Acceptable
Use Policy for policies
regarding this.
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- Is
my site backed up and how often?
It is the
clients responsibility to do all
back ups of their site. If, in the
unfortunate event, something happens
to your files, it is your responsibility
to have a local copy of your files.
We
are
NOT held liable in any way for any
files, money, time, effort, etc...
lost due to this unfortunate event.
Furthermore, if your files are lost,
we will attempt to restore them as
a gesture of good faith, but make
no promises what so ever about whether
the files will be brought back successfully
or not. Again, back ups are the client's
responsibility.
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- How
fast are your connections?
Our servers are located in the Network
Operations Center (NOC) in Houston,
Texas. The network is monitored
around the clock. Please click
here for more details.
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- What
are your server specifications?
Current servers are 1 GHz Intel
PIII & AMD XP 1900 machines
with up to 1.5GHz of RAM.
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Technical
Questions
- I
changed my control panel password
and now I can't get in.
Passwords are case sensitive and
are limited to 8 characters. If
you entered a password longer than
8 characters please try entering
the first 8 characters when logging
into your control panel.
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- How do I get
my email?
If you're familiar with your email
client's setup, use the following
information to retrieve email from
your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
* set SMTP authorization within
your email program to have the
server authenticate you as a registered
account holder.
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- I want to
get started right away, but my domain
name hasn't transferred/isn't in
the database yet. How do I do it?
The Welcome email we send you has
complete details on uploading your
site to the server immediately through
a FTP application. After your
domain is fully propagated through
the system, you can upload access
your website through your browser
and email services.
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- What is the
path to perl?
#!/usr/bin/perl -w
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- Where should
I put CGI scripts for my domain?
All CGI scripts should be uploaded
to the cgi-bin folder, for your
domain. Be sure to follow the instructions
for the script you are uploading
regarding setting permissions on
the files and folders you create,
as they vary from script to script
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- I
uploaded my files, but I don't see
my page?
If our default "Welcome to
the Future home of", index.html,
has not been replaced by another
index page, then anyone going to
domainname.com will still see that
page instead of some other home
page. This is the order in which
the web server looks for a page
to put up as the "home"
page: >DirectoryIndex: index.html,
index.shtml Just delete the
index.html file and anything after
it in this list will then come up
automatically. Notice that "home.shtml"
is NOT on the list and so will not
show up as your home page. You would
need to rename it.
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Account
and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded
features, or upgrade to a new plan.
There is no set up fee for upgrading.
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- How can I
change my account or billing information?
If you need to update your account
or billing information please contact
us here: Account
Maintenance
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- What happens
if I go over the bandwidth limit
for my account?
If you exceed the bandwidth limit
for your account the overage amount
will be automatically billed at
a rate of $5 per gigabyte per month.
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- What is the
cost for additional features?
You can add additional features
to the plan that you signed up for.
Below are the rates for some commonly
added features.
Disk
space - $1 per 20MB per month.
Bandwidth
- $2 per gigabyte per month
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- How do I cancel
my Account?
You can cancel your account at any
time by sending email to sales@Small-Business-Web-Hosting-Services.com.
There are no cancellation fees,
and no notice is required. Any fees
paid to that point are non-refundable,
unless cancellation is made within
30 days of opening the account.
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- What about
billing and over due policies?
Accounts will be given a grace period
of 7 days, if payment is not received
within the grace period your account
will be deleted from our servers.
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